Our Services

the complete tire service solution

Eagle Tele-Services is a full-service customer response center providing the North American commercial trucking industry with continuous after hour tire service.

Eagle provides call center services for Independent Tire Dealers, American Commercial Tire Network, Michelin Americas Truck Tires and Yokohama Commercial Tire. To ensure prompt cost efficient service we develop close working relationships with our service delivery partners. In most cases, Eagle dispatches our service delivery partners' technicians directly - the technician's on-hand inventory helps maximize efficiency and minimize downtime.

Supply chain integration:

  • We represent major tire manufactures.
  • We dispatch technicians directly to breakdowns.
  • We control service from start to finish.
  • You can rest assured we will find the best service.

What we Offer

TAILORED TIRE SERVICES

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After Hours Commercial Tire Dispatch Service

Eagle provides professional after hours dispatch service. Eagle will answer all calls that originate on your line and dispatch your own service technicians out to satisfy the customer request for service. Following your own directives and protocols ETS will work to emulate the experience that your customers are accustomed to receiving.

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Out Of Area Services for Commercial Tire Dealers

Grow your own brand! Eagle provides 24/7 representation on your own line allowing you to offer service to your local customers even when outside of your service footprint. Eagle can create customer profiles for all of your priority customers to provide the same results the customer would get by contacting you during normal business hours.

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Electric Dispatch Portals for Fleets

ETS can create customer-specific Electronic dispatch portals for fleets to submit their requests for tire service rather than making a phone call, saving maintenance departments’ valuable time to focus on more labor intensive issues such as mechanical, towing, and warranty issues.

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Case Management System

Each ETS customer receives access to Eagle’s online case management system. The case management system has a record of each event handled by Eagle for a dealer and has numerous reporting functions and capabilities.

Providing First Class Emergency Tire Service Nation Wide.

Have a question? Want to become part of our service network? Want to get set-up for emergency tire service? Contact us today!

Contact Us