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Our trained Roadside Support Specialists are ready to assist your emergency tire service needs. Getting your driver and equipment back on the road and rolling to their destination is our main priority.


To ensure prompt cost efficient service we develop close working relationships with our service delivery partners. In most cases, Eagle dispatches our service delivery partners' technicians directly.


Our state-of-the-art on-line case management system integrated with the latest in telephone and computer technology results in a significant competitive advantage to managing emergency road service.

What we Offer


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24 Hour Service

With full coverage during demanding peak seasons and a well trained staff, we can always facilitate your most demanding ERS needs. Contact us by phone or through our on-line Electronic Dispatch service - we're always ready to handle your emergency tire service needs.

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Your Specifics

Every breakdown is different. We maintain your preferences for tires, including: tire brand, tire sizes, tread designs, tread depths, dealers, load ranges, and much more... With Eagle Tele-Services you get the service you want every time.

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We maintain the highest standard dispatch and answer times. We answer 80% of all calls in less than 60 seconds, with 95% of all calls answered in less than 4min. Our average dispatch time is 20min. We completed over 220,000 events in 2014 and plan to do over 260,000 in 2015.

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Online Tools

Watch us dispatch your events live. The entire dispatching process is viewable on-line in real time through our website. Use our event viewers to look up information about past events, run reports, lookup purchase order numbers, find every detail of a breakdown from tire position to the servicing dealer.


Emergency Tire Service From Start to Finish

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    Call Any-time

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    National Coverage

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    Reliable Service

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    Get Back on the Road Fast

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    On-Line Details & Reports


why choose us

When contacted for breakdown assistance, our trained Road Side Support Specialists gather the pertinent information including the breakdown location, fleet contact information, driver name and number, tire size, tire position, preferred billing methods, and other details to prepare the event for dispatch. For record of requested service we record all calls. If there are any inconsistencies with the service requested and the service provided the call recordings will help resolve the issue.

We use the information gathered about your breakdown to promptly dispatch one of our closest 1120 servicing dealers to resolve the tire problem. We utilize over 15 different servicing dealer locators including Michelin, Yokohama, and many more to find the closest repair shop that carries the product you need. Once dispatched, we will contact dispatch or the driver with the estimated time of arrival (eta) for the repair truck ensuring your updated every step of the way.

Our followup helps to ensure accuracy of service, prevent extended down times and even combat dry runs. To ensure quality and timely service we contact your driver once the service ETA has expired. We follow up on each event to verify your load is back on the road and service was complete.

Avoid phone calls with our on-line Electronic Dispatch system. Use a custom interface for your company to submit breakdowns to us directly over the internet. No more phones!

Our on-line case systems have robust reporting capabilities and automatic reporting. View all types of breakdown data, filter by location, unit number, servicing dealer, breakdown date, and much more.

Eagle Tele-Services offers additional services like Purchase Order generation, electronic service records, and call forwarding to mechanical services. Contact us today to discuss any type of ERS project you're interested in.


Years In Service


Service Locations


Road Calls (2019)

what our clients say

company news

  • RECORD BREAKING YEAR - 2019 was a record breaking year. We look forward to our continual growth and to all the opportunity 2020 brings!

  • EXPANDING - Construction has begun on a new office location & training center; set to be completed in the 2nd quarter of 2020.

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Roadside Support Specialists

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service locations

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We maintain a close relationship with over 1500 tire dealers to get you service fast.

View all locations