When contacted for breakdown assistance, our trained Road Side Support Specialists gather the pertinent information including the breakdown location, fleet contact information, driver name and number, tire size, tire position, preferred billing methods, and other details to prepare the event for dispatch. For record of requested service we record all calls. If there are any inconsistencies with the service requested and the service provided the call recordings will help resolve the issue.
We use the information gathered about your breakdown to promptly dispatch one of our closest 1120 servicing dealers to resolve the tire problem. We utilize over 15 different servicing dealer locators including Michelin, Yokohama, and many more to find the closest repair shop that carries the product you need. Once dispatched, we will contact dispatch or the driver with the estimated time of arrival (eta) for the repair truck ensuring your updated every step of the way.
Our followup helps to ensure accuracy of service, prevent extended down times and even combat dry runs. To ensure quality and timely service we contact your driver once the service ETA has expired. We follow up on each event to verify your load is back on the road and service was complete.
Avoid phone calls with our on-line Electronic Dispatch system. Use a custom interface for your company to submit breakdowns to us directly over the internet. No more phones!
Our on-line case systems have robust reporting capabilities and automatic reporting. View all types of breakdown data, filter by location, unit number, servicing dealer, breakdown date, and much more.
Eagle Tele-Services offers additional services like Purchase Order generation, electronic service records, and call forwarding to mechanical services. Contact us today to discuss any type of ERS project you're interested in.